Guarantees, Shipping & Return Policies

Our Guarantees
Your satisfaction is important to us. We ship no blemishes or any inferior variations. However, as our products are hand crafted, each is unique and slight variation in color and dimensions are deemed acceptable.
We also guarantee that your shopping experience will be a secure and enjoyable one. If your shopping experience is substandard in any way, please contact us through this form...

Please note that all fields followed by an asterisk must be filled in.

First Name*
First Name*

Last Name*
Last Name*

E-mail Address*
E-mail Address*

City*
City*

Zip/Postal Code*
Zip/Postal Code*

Country*
Country*

Please enter the word that you see below.

Shipping Policy
All of our products are shipped within 5-7 business days. Should a product be out of stock, we'll notify you of the delay immediately and we will ask if you prefer to cancel your order.

Return Policy
We stand behind every product we sell. If you are not absolutely pleased with your purchase - for any reason - we will be happy to make an exchange or refund the purchase price. On the Return Form, simply indicate the reason for return and the action to be taken, such as replacement or refund. The return must be post-marked within 7 days of receiving the item via insured parcel post or UPS at your cost to...

Qocoondecor.com
149-07 Sanford Ave.,
#1B Flushing, NY 11355
United States

Returned products must be unused, in like-new condition with original packaging and materials. The original invoice must accompany all returns. A 10% re-stocking fee will be applied towards your refund. Shipping and handling fees are not refundable. We regret that items that are made-to-order cannot be returned.

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